Ashes is not available to be collected, ashes will be arranged with land burial service
Souvenirs without ashes can be ordered (Eg.: Hair and DNA)
Overweight pets are charged by their weight
Example: 11 kg cat will be charged as dog weighted 10-15 kg
Special Surcharge
A night shift fee of $400 will be charged for collecting pet remains after 12:00 pm till 7:00 am.
A $400 holiday surcharge will be charged for collecting pet remains during the Lunar New Year period (The first day to the third day)
To collect pet remains or ashes delivery to Discovery Bay, an additional toll fee of $240 will be charged per trip; to collect pet remains or ashes delivery to Tung Chung or Ma Wan, an additional toll fee of $100 will be charged per trip.